Claiming your Proc Fee from L&G

Smartr365 in collaboration with L&G have streamlined the procuration claim fee payment process for L&G Mortgage club members.  This feature allows the case data on Smartr to be automatically synced with L&G payment platform, hence, improving efficiency, enhancing accuracy of data and simplifying the payment reconciliation process.

Requirements:

To use this feature from Smartr365 Adviser platform, the following are required:

1. The brokerage must be a member of the L&G Mortgage club
2. Have access to L&G Mortgage club hub. Please Contact your L&G representative if you don’t have access and are interested.
3. Have an agency number
4. FCA number must be saved on Smartr365 Platform

Settings

The configuration required to start using this feature can only be done by a System administrator using the following steps:

To turn on the feature switch for the brokerage,

1. From the side navigation menu, select settings.
2. Click on Feature setting
3. Turn on the toggle for L&G Mortgage Club Submissions

The feature is then turned on for the brokerage and the agency number received from L&G mortgage club can be saved to complete configuration, both as a system admin or adviser.

Before the agency number can be saved on the system, the FCA number needs to be validated and saved. This can also only be done by a system administrator.

To save the FCA number:

1. From the settings page, click on branding.
2. Input the FCA number
3. Click on Save.

The system validates and saves the FCA number.

Figure 1: Enter FCA number on Branding page.

Another option is:

1. From the settings page, click on SmartrCriteria.
2. Input the FCA number.
3. Click on Save.

Figure 2: Enter FCA number on SmartrCriteria Page.

To Save the agency number.

1. From settings, click on ‘My Credentials’
2. Scroll down to L&G mortgage Club
3. Enter Agency number
4. Click on ‘Save’.

The agency number is validated against L&G Mortgage club’s database and saved on Smartr365 platform. The adviser can begin to request for procuration claim fees using the system.

Requesting for Procuration Claim Fee for a Case

The L&G Claim Submission feature allows the user to request for the procuration claim fee for a case either at post-offer processing status (for Re-mortgage or Raise funds cases) or at the contracts exchanged status( for First type buyer or Purchase cases). This request can be made using the steps below:

1. Create a new case or using an existing case and input client/case details as usual.
2. Update the status of the case to Post-offer processing (re-mortgage or raise funds cases) or Contracts exchanged (first time buyer or purchase cases). Fill in any mandatory fields requested by Smartr.
3. The system displays a money bar with the question: Request for Proc fee from L&G? ‘No thanks’ or ‘Yes please’. The money bar is only displayed on the case summary page.
4. Where ‘No thanks’ is selected, the system displays a confirmation pop up and once confirmed, the money bar disappears and will no longer be displayed for that case.
5. Where ‘Yes Please’ is selected and not all Smartr mandatory fields have been filled, the system displays error message with the outstanding mandatory fields.
6. Click on open application form and populate the mandatory fields.
7. Navigate back to the summary page where the Money bar is displayed.
8. Where ‘Yes please’ is selected, and all Smartr mandatory fields have been selected, the system displays a pop up dialogue box with mandatory fields requested by L&G.
9. Select the Lender, Product and Product length from the drop down menus.
10. Click on Save.
11. The system sends the case details to L&G and receives a procuration claim reference in return which is saved on the case.

Figure 3: Money Bar displayed on the case summary page.

Figure 4: Mandatory fields dialogue box required by L&G.

View Procuration Fee Reference on Smartr case Details

To view the procuration claim fee reference for a submitted case,

1. Navigate to the mortgage application form
2. Scroll down to Mortgage Fees
3. The procuration claim reference is displayed in the associated field.

View Claims Submitted on L&G Mortgage Club Hub

Once the case has been submitted, the user can log into L&G mortgage club to view the transaction details by either going to the L&G Mortgage Club Hub website or using the Single sign-on (SSO) within Smartr using the steps below. The prerequisite is that the email address and agency number used on Smartr365 should be the same used to register for L&G Club hub.

1. Click on Quick Sourcing on the left hand side navigation bar.
2. Click on Access now on the SmartrFit tab.
3. The system should open the L&G mortgage club link in a new tab, already signed in.
4. On L&G club hub, click on Proc fee
5. For the first time using SSO, the system will request for the agency number.

Figure 5:Navigate to L&G Mortgage Club Hub from Smartr.

1. Enter Agency number and save.
2. L&G will verify your identity by sending an email with an access code.

Figure 6: First Time Log in Via SSO validates Agency Number.

1. Enter the access code and click on verify.
2. L&G validates the code and returns a successful message.
3. If the device is not shared with other users, the system provides the option to remember you in 30 days.

Figure 7: Save Verification details.

1. Once verification is complete, the system displays the proc fee form.
2. Click on Claimed fees to view all claims submitted. The claims submitted from Smartr365 will be displayed on the claimed fees page.
3. To view the claimed fee status, click on Claimed fees History. The system displays all transactions and their updated status.
4. Export the data from L&G Mortgage club.

Update Fee status on Smartr365.

The claimed fees downloaded from L&G Club hub should be uploaded on Smartr365 to ensure that all records within Smartr365 are updated. This can be used to generate reports that give a wholistic view of outstanding payments.  To bulk update Smartr365 with claimed fees paid, use the steps below:

1. Log in as a system administrator
2. On the settings menu, click on Bulk Update>
3. The system displays the Bulk Update page with the view of bulk update history.
4. Click on Create New Import.
5. Select the type of update as ‘Proc Fee by Procuration Claim Reference’.
6. Download the template and update downloaded template with your data. Save as a CSV file.
7. Upload the CSV file.
8. The system displays the upload status. Note that the systems runs the upload at night so the case details will be updated by the next day.
9. Once upload is completed, the fee status (Paid), fee amount and paid date of each of the cases on the upload file will be updated.

Figure 8: Navigation to Bulk Update Page.

Figure 9: Download Template and Upload data.