How do I submit a Decision In Principle (DIP) or Full Mortgage Application (FMA) for a Remortgage with NatWest?

Video: A walkthrough of the DIP and FMA journey for employed and self-employed clients.

We are excited to announce that we have launched our new NatWest DIP and FMA Remortgage journey for employed and self-employed clients. Through this journey, you can now submit Decision in Principles (DIP) and Full Mortgage Applications (FMA) for remortgage applications through Smartr365 without needing to visit the NatWest portal.

You can source NatWest products through 27Tec, SourcingBrain, and L&G Ignite before submitting the FMA. Once you have successfully submitted a DIP or FMA, Smartr365 will automatically save the documents in the Document Store.

You can also view the results at any time after submission through SmartrConnect - NatWest.

Please note: The current authentication is for advisers only. NatWest only allows the broker to submit business on behalf of the customer.

What’s in-scope for this change?

The following features/options will be in-scope and covered by this submission:

• Remortgage Only
• Available to UK mainland brokers only (registered to do business with NatWest)
• NatWest personal mortgage customers/products only
• Residential mortgages (not BTL)
• Capital & Interest Repayments
• All employment types (inc. employed and self-employed)
• Sole & Joint mortgages

The following product types and clients are not covered by this submission:

Buyer Types:

• First Time Buyer
• Raised funds
• Shared ownership
• Product transfer
• Retired
• Student 
• Unemployed

Mortgages:

• Buy-to-Let

Properties:

• Unencumbered properties. Unencumbered properties are not in scope for the remortgage journey as they are typically treated as an equity release mortgage, NatWest does not currently offer 'equity release mortgages', 'lifetime mortgages' or 'home reversion' products.

How to submit a Decision In Principle (DIP) or Full Mortgage Application (FMA) for NatWest:

1. Visit SmartrConnect.

2. Click on the NatWest (Beta) tile.

If you do need to check or update your details in the NatWest Broker portal (change of username, first name, middle name, surname, and/or email address), please review these details in 'Maintain personal details' in the NatWest Broker Portal here. 

3. Select whether you want to make a Decision In Principle (DIP) or Full Mortgage Application (FMA) submission.

4. Fill in the required fields to submit to NatWest.

5. Click Continue to read the Decision in Principle or FMA Declarations.

6. To submit the DIP application, confirm and acknowledge that you have entered the data correctly by ticking the checkbox.

7. Click on Submit DIP Application to submit the DIP application.

The required information to submit a DIP application includes:

• Select Mortgage Application Type - DIP Form - Title - Occupation - Industry types

You will also need to answer the following questions:

• Does the Client have a NatWest debit card? (Declaration)
• Is the Client a Mortgage Prisoner? (Declaration)

You will also be required to read and accept the Decision in Principle Declarations.

If you have provided all the required information, you can submit your DIP application. Once submitted, click on Results to see the result.

8. To continue with the Full Mortgage Application submission, click on Begin Mortgage Application. Please note that the DIP submission needs to be 'Accepted' before a Full mortgage application can be made.

The required information to submit an FMA includes:

• Select Mortgage Application Type - Mortgage Application
• Decision in Principle ID - Title - Occupation - Industry types - Payment Search (Dropdown field) - Product Fees Payment Type (Dropdown field) - Bank Account Details for Direct Debit (Dropdown field)- Direct Debit Date of the Month

You will also need to answer the following questions:

• Do they have any other commitments that are out of the ordinary? (Declaration)
• Are there any loans or other commitments not yet due, which will become payable during the mortgage?  (Declaration)
• Does the customer have any plans for Property Related Expenses, which will affect their ability to pay this mortgage?  (Declaration)
• Are there any personal changes that will affect the customer's ability to pay this mortgage over the next 5 years?  (Declaration)
• Have you selected a free legals product? (Declaration)
• Has the applicant confirmed the following? (Declaration for Details of the bank account and Direct Debit)  (Declaration)

You will also be required to read and accept the Mortgage Application Declarations (Declaration).

9. If you have not provided the required information in the FactFind, these will appear as errors under Field Errors.

10. Upon successful submission, you will receive a confirmation message that the submission was successful.

11. To view confirmation of the results, click on Results at the top right.

12. You can continue to check back for more information on how the application is tracking.